A-to-Z Index

Computing Homepage

Information Technology Help Desk Hours:

Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

See exceptions and details



PAYCHECK QUESTIONS

For questions about:
Paychecks, contact Payroll Services at 540-568-6233 or payroll-operations@jmu.edu
Computing (e-ID, password, browser, and more), contact the Information Technology Help Desk at 540-568-3555.

Please select your topic:

Top of Page




1) Why can’t I view my paychecks prior to 2005? During the upgrade to 9.1, payroll data prior to 2005 was archived. The IRS does not require us to maintain payroll data beyond 2005. Therefore, paychecks older than 2005, are no longer able to be viewed. Year to date totals are still available for all years back to 1996 and can be viewed by clicking the ”View YTD Totals” link on the “View Paycheck” page.

Top of Page




2) What does the “View YTD Totals” link do? The “View YTD Totals” link is at the top of the page when viewing your paycheck. Upon clicking the “View YTD Totals” link, you will see a search page where you can search by “Balances for Year” or Balances for Period”. The balances for each year & period (month) of your employment are available back to 1996.

Top of Page




3) When I click “View a Different Paycheck” while viewing my paycheck, I am presented with a list of paychecks to select from. Why can’t I click on the boxes under the PDF File column?
The PDF file functionality is “turned off”. The .pdf paycheck does not add value to the printable paycheck we currently have. The file needs customizations to add the JMU look and feel and requires Payroll to run additional business processes each pay cycle. Select the date for the check you wish to view from the “Check Date” column.




4) Where is the “Printable Paycheck” link on View Paycheck? The “Printable Paycheck” link has been removed. Please see instructions below on how to print from the page. Printouts may vary depending on the browser and printer settings.




5) How do I print my paycheck?

  • WINDOWS PC Users
    • In Internet Explorer:
      1. Right-click anywhere on the paycheck.
      2. Click on "Print preview"
      3. Click on the view drop down and change from “Shrink to Fit” to “70%”. If all of your data does not fit on one page you have to change “As Laid Out On Screen” to “As Selected on the Screen” for it to print 2 pages.
      4. Click on the “Print Document” Icon.
    • In Firefox:
      1. Right-click anywhere on the paycheck.
      2. From the Context Menu that appears, select “This Frame”, then select “Print Frame”.
      3. Click on the “OK” button.
  • MAC Users
    • In Safari:
      1. From the menu, click on “File”, then click on “Print”.
      2. Click on the “Print” button.
    • In Firefox:
      1. Right-click anywhere on the paycheck.
      2. From the Context Menu that appears, select “This Frame”, then select “Print Frame”.
      3. Click on the “OK” button.