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Information Technology Help Desk Hours:

Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

See exceptions and details


For questions about:

  • Reimbursement History, contact Accounts Payable at acctspayable@jmu.edu or Finance Support at iis.finance@jmu.edu.
  • e-ID, password, browser, and more contact the Information Technology Help Desk at 540-568-3555.

  • Please select your topic:

    1) For what would I receive a reimbursement from JMU? Employees may submit reimbursements for travel, per diem, training registrations, etc. This history in MyMadison Employee tab allows you to see your yearly reimbursements at a single glance in summary.

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    2) Why can’t I see any reimbursements in MyMadison Employee tab? If you receive the message “You do not have any reimbursements at this time,” then you either have not submitted any travel vouchers for reimbursement, the vouchers are currently being processed, or the reimbursement doesn’t fall within this calendar year.

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    3) How can I print a list of all of my reimbursements for this year?
    For a printed record of reimbursements, click on the Excel download icon in the blue menu bar. You can choose to open or save the document. It will download all of your available reimbursements, even if they are not displayed on the first screen in MyMadison Employee tab. Print from Excel.

    4) Why can I only see 15 of my reimbursements? If you have more than 15 reimbursements, you can choose to “View All” by selecting that link from the blue menu bar.

    5) What should I do if I am missing a reimbursement? Check with your department administrative assistant first to see if the reimbursement request has been sent to Accounts Payable. If the voucher has been sent, then contact Accounts Payable.

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    6) Should this reimbursement history be the same as the paper advices I receive? Yes, eventually the paper advices will be phased out so that you will only receive email notification that your reimbursement has been deposited to your bank account.

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    7) Is there a tutorial on Employee Reimbursement History? Yes, please see Reimbursement Powerpoint for additional information.

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