A-to-Z Index

Computing Homepage

Information Technology Help Desk Hours:

Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

See exceptions and details



Direct Deposit Questions

For questions about:

  • Direct Deposit, contact Payroll Services at 540-568-6233 or payroll-operations@jmu.edu
  • e-ID, password, browser, and more, contact the Information Technology Help Desk at 540-568-3555.

  • Please select your topic:




    1) How many direct deposit accounts can I have? Each employee can have up to 4 direct deposit accounts, one of which must be a balance account.

    Top of Page




    2) Why can’t I delete my “balance” account? You must always have exactly one balance account. Therefore, this account can only be edited and never deleted. If you have more than one account, your balance account will be used as a “catch all” for any money you receive in your paycheck that is in excess of the amounts you have designated to be deposited in other accounts. Example: If you have an account that you designate with an amount that is equal to your normal paycheck amount and your pay increases for any reason, the remaining amount would be deposited to your balance account. Employee reimbursements are deposited to the balance account as well.

    Top of Page




    3) How do I know when my direct deposit change will be effective?
    Please follow the link to the Direct Deposit Effective Date Table . On the table you will need to find the date range in which you submitted the change. Your change will be reflected on the corresponding paycheck date.




    4) What should I do if I have made a mistake in entering my direct deposit information? Once you realize you have made a mistake, you should correct the error in MyMadison Employee tab as soon as possible. This will ensure that future direct deposits are made correctly. If a deposit has been made in error, you will need to contact your bank(s) to make any desired changes.




    5) How can I verify that the desired direct deposit changes are reflected in my paycheck? Verify the date your change will take effect by viewing the Direct Deposit Effective Date Table . Your payslip is available for viewing several days before each payday. To view your payslip, go to MyMadison Employee tab and click on “View Payslip” which will bring up your most recent payslip. At the bottom of your payslip, there is a section called “Net Pay Distribution.” You will see the accounts and the corresponding amounts where your pay was/will be deposited.

    Top of Page




    6) How are the confirmation emails generated? An email will be generated to notify you of changes to your direct deposit information. You can make numerous changes to your accounts on the Direct Deposit page and you will only get one email for that session. If at any time in your session you click “Go back to MyMadison Employee tab Main Page” or “Go back to Payroll, Banking, Reimbursements and Leave” and then return to the Direct Deposit page and make more changes, you will receive another email for that session.

    Top of Page




    7) How can I verify that I am using a valid routing number? After you key the routing number in the designated field and tab or click out of that field, the bank name will appear to the right. If it does not, please check your routing number. You will not be able to save your changes without a valid routing number.

    Top of Page




    8) What is the significance of the deposit order field? The deposit order is the order in which your money will be deposited. This is not the same as the number of direct deposit accounts you have. If you have multiple accounts you will need to specify the order in which the accounts should be processed. Your balance account has a deposit order of “999” which is the highest number available. Therefore, your balance account will always be processed last. The deposit order number for any other accounts can range from 1 to 998. When considering the deposit order, give the lowest deposit order number to the account you wish to have processed first. Any subsequent accounts would have a higher deposit order number based on the order you wish to have the account processed.

    Top of Page




    9) Which one of my accounts will my employee reimbursement payments go to? Employee reimbursements are always deposited to the balance or "999" account.

    Top of Page




    10) What happens if my pay is less than or greater than the dollar amount(s) I have designated in my direct deposit account(s)? If you designate a fixed dollar amount to go into an account but your paycheck is less than that amount, only the amount available will be deposited into the account. If you have more than one account with a fixed dollar amount, the account with the lowest deposit order number will be deposited to first. If there is more money to be deposited, it will go to the account with the next highest deposit order and so on. If your pay is greater than the dollar amount(s) you have designated for your direct deposit, the money will be deposited into the ”999” balance account.

    Top of Page




    11) Is there a tutorial on how to make changes to Direct Deposit banking information? Yes, please see Direct Deposit Tutorial for additional information.

    Top of Page