Computing HelpDesk Hours:

Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

See exceptions and details

Browser Configuration / Tutorial Page

Recommendations

• Please refer to JMU Recommended Software to see which browsers are recommended.
• Important note for MyMadison users on Mac.

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Internet Explorer 8.0 - 9.0 (IE8+)

IE8+ Compatibility Testing on JMU Applications:

• Certified on MyMadison
• Allowed with eVA
  • Multiple Tabs with IE8 and eVA
  • Internet Explorer 8 settings with eVA
• PeopleSoft considerations for tabbed browsing in IE8+:
  • Start a new session (File → New Session on the menu bar of IE8) rather than a new tab when using multiple instances of the PS application.
  • Alternatively, you can do the following:
    1. Start → right-click Internet Explorer, create shortcut, move to desktop.
    2. Right-click and choose Properties
    3. Edit target command line and add -nomerge option so it looks like this: "C:\Program Files\Internet Explorer\iexplore.exe" -nomerge
    4. Click OK.
    5. Note: You could also run the above command in bold from Start, Run or from the Command Line.

• Microsoft IE8 Support and Help
• System Requirements
• Capability Problems Viewing Web Pages in IE8 – click the compatibility icon
• Internet Explorer 8.0 Browser Setting Checklist
  (for PeopleSoft and MyMadison applications)
• Clear Cache in Internet Explorer 8

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Internet Explorer 7.0

• Internet Explorer 7.0 Browser Setting Checklist
  (for PeopleSoft and MyMadison applications)
• Clear Cache in Internet Explorer 7
• eVA settings for Internet Explorer 7
• Internet Explorer 7 and Blackboard Text Box Work-Around
• How do I check encryption support in Internet Explorer 7?
  
  

  1. Click on Help or the >> on the right end of the toolbar or do Alt-H to reveal the Help Menu. Then, choose About Internet Explorer as shown below.
     
  2. You should see a screen like the one below. Look for Cipher Strength to check your encryption.
     Collapse IE Encryption 
• Internet Explorer Safety (JMU IT Security)
• Improve the safety of your browsing activities (Microsoft)

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Internet Explorer 6.0

This section reflects Internet Explorer 6.0x configuration settings.

• Internet Explorer 6.0 Browser Setting Checklist
  (for PeopleSoft and MyMadison applications)
• Clear Cache in Internet Explorer 6.0
• Browser Configuration Guide to accessing the JMU Libraries' Online Resources remotely
• eVA settings for Internet Explorer 6.0
• Internet Explorer Safety (JMU IT Security)
• Improve the safety of your browsing activities (Microsoft)

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Safari

Information Technology recommends upgrading the Macintosh operating system to the version shown on JMU's Recommended Software list. This may require budgeting for a newer Macintosh computer.

• Ensure your Mac is patched for Daylight Savings Time by clicking the Apple in the menu bar and choose Software Update. If you use an older Mac, please follow this link.
• Empty Cache in Safari
• Enable JavaScript in Safari
• Turn off pop-up blocking settings in Safari
• Macintosh Browser Page
• Finance nVision Reports for non-IE browsers (.doc)

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Firefox

JMU Information Technology offers support for Firefox 3.x and for both Windows and Macintosh operating systems.

• Enable JavaScript in Firefox
• How do I check encryption support in Firefox?
  
  

  1. When you navigate to a secure site (https://), double-click on the lock in the lower right-hand section of the screen as shown.
     
  2. You should see a screen like the one below. Look on the lower half of the screen to check your encryption.
     Collapse Firefox Encryption 
• NoScript Firefox Add-on (for greater security)
  From the site (https://addons.mozilla.org/en-US/firefox/addon/722):
  
  
  It allows JavaScript, Java and other executable content to run only from trusted domains of your choice, e.g. your home-banking web site, and guards the "trust boundaries" against cross-site scripting attacks (XSS).
  
  Such a preemptive approach prevents exploitation of security vulnerabilities (known and even unknown!) with no loss of functionality…
• Macintosh Browser Page
• eVA: Browser Settings for Firefox
• Empty Cache in Firefox
• Turn off pop-up blocking settings in Firefox
• Finance nVision Reports for non-IE browsers (.doc)

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Other Browsers

Netscape

Netscape is no longer being developed or supported.

JMU Information Technology does NOT support Netscape.

• eVA: Get Assistance
• Enable Cookies
• Set Caching
• Toolbar
• Enable JavaScript
• How do I check encryption support in Netscape?
  
  

  1. When you navigate to a secure site (https://), double-click on the lock in the lower left-hand section of the screen as shown.
     
  2. You should see a screen like the one below. Look on the lower half of the screen to check your encryption.
     Collapse Netscape Encryption 

Respondus Lockdown Browser

Additional links that include information about other browsers

• Macintosh Browser Page
• Browser Configuration Guide to accessing the JMU Libraries' Online Resources remotely

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