Computing HelpDesk Hours:

Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

See exceptions and details

Internet Explorer 8.0
Browser Settings Checklist

NOTE: This checklist is unofficial and untested.

Note: The Oracle Calendar web client does not work in Internet Explorer 8 when running under Windows Vista.

Note: Make sure you have all critical security patches installed by going to Tools - Windows Update.

E-CAMPUS USERS: Ensure that your Time/Date settings reflect the actual geographical time zone where you are located and that the time is correct. If you are using an older computer, please update to make sure any Daylight Savings Time patches have been applied.

All of these following options are under the Tools menu item in Internet Explorer.

In order to eliminate some of the steps below, it is recommended that you visit the Browser Detection and Test page first.

1. Advanced Tab Settings:
   • Click Tools - Internet Options.
   • Select the Advanced tab.
   • Under Browsing, uncheck/turn OFF the "Reuse windows for launching shortcuts (when tabbed browsing is off)" checkbox
   • Under Browsing, uncheck/turn OFF the "Enable third-party browser extensions" checkbox (Required for Oracle Calendar/Portal)
   • Uncheck/turn OFF the "Show Friendly HTTP error messages" checkbox
     (Required for Oracle Calendar/Portal)
   • Scroll down to the Security section and make sure the "Use SSL 3.0" and "Use TLS 1.0" check boxes are checked ON.
   • Click OK button.
2. Disable Autocomplete / Content Tab Settings:
   • Click Tools - Internet Options.
   • Select the Content tab.
   • Click Settings under Autocomplete.
   • Unselect / uncheck all boxes for all items.
   • Click OK.
3. Security Tab Settings:
   • Click Tools - Internet Options.
   • Select Security Tab.
   • Set the security settings to all zones (Internet, Local Intranet, Restricted sites, and Trusted sites) to Default. Click one of the zone icons (e.g. click on the world icon for the Internet zone), and click the "Reset all zones to default level" button. Note: If the button is grayed out for any of these zones, this means that the default level is already set.
   • Click Internet zone (world icon).
   • Move the Security level for the zone to Medium.
   • Click Custom Level... button
   • Scroll down to the Downloads section.
   • Under "Automatic prompting for file downloads," choose Disable.
     
     NOTE (Reporting): After upgrading to Internet Explorer 8 the PDF cannot be displayed by clicking on the file in Report Manager. The user has to go under the Details Link, right-click and then hit open.
     
     RESOURCE LINK: Run Query To Excel In A Separate Window (applies to Grid Download)
   • Click OK.
   • Click Yes in response to the prompt "Are you sure you want to change the settings for this zone?"
   • Click Trusted sites zone (green checkmark icon).
   • If the security level for the Trusted sites zone is not Medium, click the Default button.
   • For the Trusted sites zone, Click Sites button.
   • Type https://*.jmu.edu in the field under "Add this website to the zone:"
   • Click the Add button.
   • Make sure the Require server verification (https:) for all sites in this zone checkbox is UNCHECKED.
   • Click the Close button.
   • Click the "Custom level…" button.
   • Scroll to the Downloads settings. Enable the setting which reads "Automatic prompting for file downloads"
   • Click OK.
   • Click OK again.
4. Privacy Tab Settings:
   • Click Tools - Internet Options.
   • Select Privacy Tab.
   • Click Default button. Note: If the Default button is grayed out, this means that the Default is already set.
   • Click OK.
5. Clear Cache: Cache Settings / General Tab settings:
   • Click Tools - Internet Options.
   • Select the General Tab.
   • Click the Delete button under Browsing History.
   • Place checks in all the checkboxes and click Delete.
   • After it finishes deleting, click OK.
6. Pop-up Blocker Settings:
   • Click Tools - Pop-up Blocker - Pop-up Blocker Settings… Note: If this is grayed out, then choose Turn On Pop-up Blocker instead and then re-attempt this step.
   • Type *.jmu.edu into the Address of website to allow field and click the Add button.
   • Select the Medium: Block most automatic pop-ups filter level in the drop down at the bottom of this page.
   • Click the Close button and close your browser and start a new browser up.
7. Language Settings
   
   • Click Tools - Internet Options.
   • On the General Tab, Click the Languages button on the bottom.
   • Use the Move Up to move English to the top of the list of Languages or Add to add it to the list.
   • Click Ok twice, close your browser, then open it again.
8. Check your computer's System Time, Date (including year). Ensure that your Date/Time settings reflect the actual geographical time zone where you are located and that your time is correct (Instructions).
9. Close Internet Explorer and restart it, then try the application you were using again.
10. If these steps do not work, try rebooting your machine and trying to access the application again.
11. If none of these steps resolves your issues, see if you are able to succeed using Internet Explorer on another machine. If it is successful, then it is very likely the browser or a browser setting. Even if another machine is successful, please call the HelpDesk at (540) 568-3555.