Computing HelpDesk Hours:

Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

See exceptions and details

J-Ess

You have reached the Information Systems J-Ess support page.

FAQ's / Tutorials:

• FAQs:
  • General usage information
  • eTraining
  • eDevelopment Self Reported Activities
  • J-Ess phone numbers (Updated to include Emergency Notification)
  • J-Ess W4-VA4
  • J-Ess Direct Deposit
  • J-Ess Employee Reimbursements
  
  
• Tutorials:
  

  The following tutorials require Microsoft PowerPoint By clicking one of the links below, you should be prompted to open or download the tutorial. If you do not have PowerPoint installed, you may click below to download the free viewer: Download the Microsoft PowerPoint Viewer here

  
  
  • Change Office Address Tutorial (PowerPoint/ppt)
  • Change Emergency Contact Tutorial (PowerPoint/ppt)
  • Publishing of Personal Information Tutorial (PowerPoint/ppt)
  • Change Phone Number Tutorial (Updated to include Emergency Notification) (PowerPoint/ppt)
  • Change Home Address Tutorial (PowerPoint/ppt)
  • Request Training Enrollment Tutorial (PowerPoint/ppt)
  • Change Personal Information Tutorial (PowerPoint/ppt)
  • W4-VA4 Tutorial (PowerPoint/ppt)
  • Direct Deposit Tutorial (PowerPoint/ppt)
  • Employee Reimbursement Tutorial (PowerPoint/ppt)
  
  
  Browser Configuration Tutorial
  

J-Ess Self-Service Tips / FAQ's

Some questions / tips for J-Ess:

1) General Browser Errors and Issues:
Please check the ISAPPS Browser Configuration Tutorial for JMU web-based information systems
at: http://isapps.jmu.edu/tutorials/browser

2) Login Issues:Users who can login to the JMU Accounts portal and Webmail but not J-Ess.
Please check the system time setting on your machine in task bar. The cookies that are set on the J-Ess server require time synchronization. At JMU you can use the time on your JMU D-Term phone. Other times to compare are: Timeanddate or U.S. Time.