Computing Homepage

Information Technology Help Desk Hours:

Phone: 540-568-3555
Mon-Thu: 8:00am - 9:00pm
Friday: 8:00am - 5:00pm
Saturday: Closed
Sunday: 3:00pm - 9:00pm

See exceptions and details



Manager Self Service Questions


For Computing questions(e-ID, password, browser, and more), contact the Information Technology Help Desk at 540-568-3555.

Please select your topic:

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1) How do I get to Manager Self Service? Go to the main JMU webpage and click Faculty and Staff, IS Applications, Human Resource Management System. You will receive a login page as a result of clicking the Human Resource Management System link. After you login using your JMU e-ID and password, click Manager Self Service on the left hand menu to access your employees.

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2) What login ID and password do I use? Use your e-ID and password - the same login ID and password that you would use to log into MyMadison and into email.

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3) Where do I go for help? If you have a question about how to use Manager Self Service or about the data you are seeing, please contact Human Resources at 568-5534. If you are having a computer, e-ID, or technical problem, please call the Information Technology Help Desk at 568-3555.




4) Who can use Manager Self Service? Any JMU employee that has full-time employees reporting to him or her.




5) What employees will I see in Manager Self Service? You will see full-time employees (Classified, AP Faculty, and/or Instructional Faculty) that report to you as well as any full-time employees that report to your direct reports. There is a hierarchy feature that allows the manager’s manager to view data for all direct reports in the corresponding hierarchy.

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6) How can I view the employees that used to work for me? You can only view the employees that work for you as of today’s date.

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7) Can other employees, such as other managers or administrative assistants, be set up to view my employees? No. The only employees that can view your direct reports other than yourself, are your manager, your manager’s manager, and so forth.

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8) How can I navigate through the hierarchy structure of my direct reports? A hierarchy icon (looks like an organizational chart) will display to the far right for any manager that has direct reports. To view that manager’s direct reports click this hierarchy icon to “drill down” and see his or her employees. To navigate back up a level, use the “drill up” arrow located above the employee list beside the manager’s name. Using the Back button in your browser may cause problems, so it is suggested that you use the drill down and drill up features to navigate within the hierarchy.

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9) Why can’t I see my wage employees? The initial rollout of Manager Self Service only includes positions considered full-time (Classified, AP Faculty, and/or Instructional Faculty).

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10) What happens if one of my employees is transferred to another department or leaves JMU? You will be able to see this employee in Manager Self Service until the effective date of the transfer or separation.

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11) If I see a problem in Manager Self Service how can I report it? On the View Employee Personal Information page where it shows the listing of your employees, you will find a link called “Report incorrect or missing employee data.” Clicking on this link opens an email form that you can complete and submit to Human Resources to report the problem.

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12) How often are leave totals updated for my employees? The JMU Classified leave year is January 10 - January 9. A&P Faculty Leave is awarded on a fiscal year basis. Leave balances are calculated each pay period. Balances shown are accurate as of the previous pay period and reflect only the reported leave.

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13) Why are some of my full-time employees missing on the Employee Data Summary screen for Leave Balances? Some employees do not accrue leave, such as Instructional Faculty, so they will not have a “Leave” link on the Employee Personal Info page and they will not appear in the summary Employee Leave Balances list. If the employee is eligible to accrue leave or has elected the Virginia Sickness and Disability Plan (VSDP), you should see related information.

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14) Where do the memberships, honors and awards, languages, other professional training, and licensing and certification information come from? This information comes from entries employees have made to their employee record via MyMadison.

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15) How is the training information updated? Training listed in Manager Self Service as “Internal” is JMU delivered or JMU offered training. Training listed as “External” is employee self-reported training entered into MyMadison and is usually taken at offsite locations.

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16) What is the Compensation Ratio I see when clicking on an employee’s compensation Date of Change link? This is the relationship of the employee’s current salary to the midpoint of the salary range. The closer to 1.00 this is, the closer the employee’s salary is to the midpoint.

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17) Can I see the complete compensation history of my employees, even if their previous positions on campus were in another department? If the employee holds two simultaneous jobs on campus, you will see only the data corresponding to the job that reports to you. If the employee worked for another department prior to becoming your employee you will be able to see that employee’s full compensation history.

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18) What is the Grade I see when looking at an employee’s salary details? This is the pay band associated to the employee’s Job Title. A pay band is a range of pay steps applying to a particular Job Title.

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19) What is the FLSA Status shown on the Other Information screen for my employee? This is the status of the employee as determined by the Fair Labor Standards Act. Employees designated as Non-exempt are eligible for overtime pay. Those who are classified as Exempt are not eligible for overtime pay.

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20) What is the Review Rating shown on the Other Information screen for my employee? This is the performance rating for the performance evaluation period for the date shown. This performance rating is for classified employees only.

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21) What is HRMS? Human Resources Management System – This is the system JMU uses to process all human resources, benefits, and payroll transactions. This is the system you log into to get to Manager Self Service (it is called Manager Self Service on the menu).

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22) Is it necessary for me to log out of the HRMS system when I leave my computer? HRMS will log you out after 60 minutes of inactivity, but we suggest that you log out of the system using the “Sign Out” link in the upper right corner.

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23) Why is the "Hours" field blank for some training classes? Most likely, these classes date back several years and we did not have information on the duration of the class. Please note that the "Total Enrolled and Completed Hours" field does not include these classes.

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