Please select your topic:
BACK
1) If I add or update a phone number, don’t click
the save button, then exit e-campus, are my changes automatically saved?
No. Only the “Save” button will cause the changed phone data to be saved
in the student system.
BACK
2) Should I use “(“ or “/” or “-“ in the phone
number? Any of the following formats may be used for a US phone
number: 1112223333 (10 digits), (111)222-3333, or 111/222-3333. All will
be converted to the format 111/222-3333 when you click Save.
If you do not see this format, check that you have entered exactly ten digits.
BACK
3) If I can insert future dated addresses, why not
future dated phones? JMU has no way currently to store future phone
numbers. Phone numbers are not tied to address and not treated the same.
This allows for collecting types of phone not tied to a location.
4) Am I required to supply phone numbers? Yes, you
are required to have a primary phone number. It may be any phone type you
choose. The phone numbers you supply will be used if you need to be contacted
in an emergency. They also provide information for the JMU Campus Directory
and the JMU Electronic Directory.
5) Will the information I enter show up when I search
for my name from the JMU Electronic Directory? Yes, but only after
it is transferred from the central student system. Addresses will normally
be available one day after the date you specified. Phone numbers will
normally be available the day after you enter them.
6) What if I want privacy? You may request that
JMU not release your address or phone data. To do so, contact the
Registrar. For more information, see the Privacy Information link
on the bottom of your e-campus Student Center page.
BACK
7) Is Area Code required for local phone numbers?
Yes, the area code is required for all phone numbers. It enables JMU to
have consistent and complete phone data.
BACK
8) How do I authorize JMU to send me
emergency notifications via Cell Phone?
You authorize JMU to send you emergency notifications via text or voice message using
the Phone page located on the Student Center in e-campus. You access the phone page
by clicking the Phone Numbers link located towards the bottom of the Student Center
page. If you are a student employee you must provide authorization via e-campus
instead of J-Ess.
BACK
9) Who will receive emergency notification
messages via Cell Phone?
JMU will send emergency notifications to you if you are enrolled for the current term
and have authorized JMU to contact you via cell phone. You will not receive emergency
notifications during terms for which you are not registered or during extended breaks
(e.g. summer breaks).
BACK
10) How do I opt-in to receive text messages?
You must provide a text-enabled cell phone number and authorize JMU to send you emergency
notification using e-campus (students) or J-ESS (employees). You will then automatically
receive a confirmation text message from JMU Madison Alerts (SMS Shortcode 23177) within
24 hours on your cell phone confirming your request.
BACK
11) I did not receive a confirmation message. What happened?
Please check with your mobile phone provider to find out if your device accepts text
messages. You may also want to check with your provider to see if text messaging has
been enabled. You may need to subscribe to a text messaging plan in order to receive
or reply to text messages.
BACK
12) If I sign up at night, when will I receive the confirmation
text message?
The emergency notification system is updated each night at midnight. You will receive the
confirmation text message between 1pm and 9pm (ET) the following calendar day.
BACK
13) Do I need to reply to the Confirmation Message that I
receive?
No. The JMU Madison Alerts emergency notification system no longer requires
you to respond to the confirmation text message.
BACK
14) How do I opt-out?
You may opt-out at any time using e-campus to remove the authorization for JMU to send you
emergency notifications. Authorization is revoked by ‘unchecking’ the authorization box
located on the Phone Number page.
BACK
15) What if I opted-out of text messaging but later decide I would
like to opt-in again?
You may opt-in for text messaging by authorizing JMU send you emergency notifications via
e-campus. You must also text message ‘SUBSCRIBE JMU’ to SMS Shortcode 23177. You will then
receive a confirmation text message.
BACK
16) If I change cell phone providers do I need to opt-in again?
No. Once your phone number has been opted-in, it stays registered within the system.
BACK
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